{"MatterId":25486,"MatterGuid":"86F3A605-3D31-4246-923C-214A25167EAE","MatterLastModifiedUtc":"2026-07-01T18:51:09.25","MatterRowVersion":"AAAAAAFgmNQ=","MatterFile":"2026-23394","MatterName":null,"MatterTitle":"Request Approval of Application for Refund from Marion County Utilities to Salt Springs Resort (Budget Impact - Neutral; refund amount of $46,947.49)","MatterTypeId":52,"MatterTypeName":"Consent","MatterStatusId":80,"MatterStatusName":"Agenda Ready","MatterBodyId":138,"MatterBodyName":"Board of County Commissioners","MatterIntroDate":"2026-06-18T00:00:00","MatterAgendaDate":"2026-07-07T00:00:00","MatterPassedDate":null,"MatterEnactmentDate":null,"MatterEnactmentNumber":null,"MatterRequester":"Utilities","MatterNotes":"{\\rtf1\\ansi\\ansicpg1252\\deff0\\deflang1033{\\fonttbl{\\f0\\fswiss\\fprq2\\fcharset0 Calibri;}{\\f1\\fnil\\fcharset0 Calibri;}{\\f2\\fnil\\fcharset0 Arial;}}\r\n\\viewkind4\\uc1\\pard\\f0\\fs24 A metering calculation error was identified on the Salt Springs Resort account due to the low-flow register of a compound meter rolling over and recording usage in an incorrect unit of measure. This resulted in overstated water consumption and over billing. After correcting the meter register and recalculating actual usage, Marion County Utilities determined that the customer was overcharged by $46,947.49 through February 2026. The requested refund will reconcile the account and return the overpaid amount to the customer.  In December 2025, the utility instructed the customer to stop paying their monthly bill until the error was accurately resolved.  After issuing this refund, the customer will pay their monthly backbills for March 2026 through June 2026 totaling $8,956.88.  This will make their account accurate.\\f1\\par\r\n\\f2\\fs20\\par\r\n}","MatterVersion":"1","MatterCost":null,"MatterText1":null,"MatterText2":"Teresa.Felde@marioncountyfl.org","MatterText3":null,"MatterText4":null,"MatterText5":null,"MatterDate1":null,"MatterDate2":null,"MatterEXText1":null,"MatterEXText2":null,"MatterEXText3":null,"MatterEXText4":null,"MatterEXText5":null,"MatterEXText6":null,"MatterEXText7":null,"MatterEXText8":null,"MatterEXText9":null,"MatterEXText10":null,"MatterEXText11":null,"MatterEXDate1":null,"MatterEXDate2":null,"MatterEXDate3":null,"MatterEXDate4":null,"MatterEXDate5":null,"MatterEXDate6":null,"MatterEXDate7":null,"MatterEXDate8":null,"MatterEXDate9":null,"MatterEXDate10":null,"MatterAgiloftId":0,"MatterReference":null,"MatterRestrictViewViaWeb":false,"MatterReports":[]}